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QUALITY FUNCTION DEPLOYMENT (QFD)
DVD SELF-DIRECTED TRAINING
Quality Function Deployment provides a logical structure for translating the "voice
of the customer" into specific, measurable product and process characteristics. It helps
QFD teams to design and produce products and services that customers want, focusing every
phase of your operation on meeting and exceeding their expectations. As a result, it can
significantly reduce engineering changes, design cycles, start-up costs and warranty claims.
The materials cover the basic concepts and application skills of a four-phase approach to QFD.
They also include QFD/CAPTURE® software — a comprehensive, extremely flexible means
of analyzing and documenting QFD efforts.
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TARGET
AUDIENCE
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COURSE LENGTH AND COST
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Design and process engineers
Marketing and quality assurance personnel
Other QFD team members
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Completion Time: 8-12 Hours
Cost: $3,475 per set includes:
- 4 DVDs, 1 Case History Videotape, 1 Instructor's Guide, 1 Application Guide, QFD Capture Software and Online Users Guide, House of Quality Forms
Preview
If you would like to preview this title or any of our
Self-Directed Learning videos and the accompanying Participant’s
Guide, please call us at 800-959-0632 or email us at
training@qcinspect.com. |
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WHAT'S
COVERED
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TOPICS
- Introduction to QFD
- The House of Quality
- The Voice of the Customer
- Phases of QFD
PROGRAM DETAILS
Unit 1: Introduction to QFD
- Definition
- Purpose
- QFD vs. non-QFD development
- History
- Benefits
- Prerequisite corporate culture for successful QFD efforts
- Basic structure and logic of QFD
Unit 2: The House of Quality
- Constructing the House of Quality
- Basic elements
- Optional elements
- Data collection
- Interpreting the HOQ
Unit 3: The Voice of the Customer
- Kano model of customer perceptions of quality:
- - One dimensional
- - Expected
- - Exciting
- Customer-oriented market research
- Accessing existing market data
- Methods for obtaining unsolicited customer input
Unit 4: Phases of QFD
- QFD's four generally accepted phases:
- - Product planning
- - Product design
- - Process planning
- - Process control planning
- Overview of the matrix of matrices
Unit 5: Starting a Pilot QFD Study
- Management's role
- Selecting a pilot project
- Selecting a QFD team and team leader
- Prerequisites and training needs
- Scheduling project reviews
- Common pitfalls and obstacles
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Register
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