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PROBLEM SOLVING
 DVD SELF-DIRECTED TRAINING

A simple, effective means of identifying root causes and implementing permanent solutions is essential to any continuous improvement effort. This program, designed for teams and individuals, presents a logical, results-focused approach for addressing problems, as well as practical tools for collecting and analyzing data.

Per-Use training* - This course is available on a "Per-Use" basis. The cost for this option is $195 per person. If you would like a comprehensive Application Guide created specifically to follow along with this course, it is available for $39 (includes shipping). Also available is an Instructor’s Guide $95 (includes shipping) which includes answers to all of the problems in the student Application Guide.

This is far more than a self-study course. To get the most out of this course, an expert instructor is available for questions as you take this course, so you are definitely not on your own! After successful completion of this course, each registered student will receive an official Certificate of Completion.

Click here to see all of our available Self-Directed Learning titles.

* If you use our “Per-Use” program for any of our programs, and then decide that you would like to purchase the same program within 30 days, the full “Per-Use” charge will be deducted from the purchase price (does not include materials).
TARGET AUDIENCE   COURSE LENGTH AND COST
All levels of individuals and teams who need practical problem solving skills.

Completion Time: 6-8 hours
Cost: $400 for 1 week
WHAT'S COVERED

Unit 1: Steps of Problem Solving
  • Importance of team efforts
  • Five steps of problem solving
    • Identify and define the problem
    • Isolate and contain the problem
    • Collect and analyze data
    • Correct or reduce the problem
    • Document and monitor change
  • Problem Solving Report Form
Unit 2: Problem Identification Tools
  • Cause-and-effect diagrams
    • Dispersion analysis
    • Cause enumeration
    • Process analysis
  • Brainstorming
    • Purpose
    • Structure
    • Voting procedures
Unit 3: Data Gathering Tools
  • Tools for attributes data
    • Pictographs
    • Check sheets
    • Pareto diagrams
  • Tools for variables data
    • Frequency tables
    • Histograms
Unit 4: Data Analysis Tools
  • Scatter diagrams
  • Run charts
  • Control charts

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