Conflict Management for Teams

CONFLICT MANAGEMENT FOR TEAMS DVD SELF-DIRECTED TRAINING Conflict is normal in any team situation, a sign of those differences that make teamwork so effective in the first place. Conflict Management shows how to redirect friction between members to achieve new levels of creativity and productivity. This program explains how to diagnose and address both task-related and relational conflicts. It also examines conflict management styles and presents practical guidelines for when to use them. Team members who understand and can address conflict behavior are able to overcome those obstacles that can stifle ideas and undermine work relationships. Per-Use training* - This course is available on a "Per-Use" basis. The cost for this option is $195 per person. If you would like a comprehensive Application Guide created specifically to follow along with this course, it is available for $39 (includes shipping). Also available is an Instructor’s Guide $95 (includes shipping) which includes answers to all of the problems in the student Application Guide. This is far more than a self-study course. To get the most out of this course, an expert instructor is available for questions as you take this course, so you are definitely not on your own! After successful completion of this course, each registered student will receive an official Certificate of Completion. Click here to see all of our available Self-Directed Learning titles. * If you use our “Per-Use” program for any of our programs, and then decide that you would like to purchase the same program within 30 days, the full “Per-Use” charge will be deducted from the purchase price (does not include materials).
TARGET AUDIENCE		COURSE LENGTH AND COST
All team participants, in any type of organization		Completion Time: 4-6 hours Cost: $599 per set includes: 2 DVDs, 1 Instructor's Guide, 1 Set of Transparencies, 1 Participant's Guide Preview If you would like to preview this title or any of our Self-Directed Learning videos and the accompanying Participant’s Guide, please call us at 800-959-0632 or email us at training@qcinspect.com.
WHAT'S COVERED
TOPICS Common Misperceptions Causes of Conflict Diagnosing Conflict Situations Dynamics of Conflict Situations Styles of Managing Conflict Choosing a Management Style Addressing the Situation Reaching Common Ground PROGRAM DETAILS Unit 1: Rethinking Conflict Common misperceptions Positive side of conflict Benefits of managing conflict Unit 2: Types of Conflict Definitions of and reasons for task-related, relational, and mixed conflicts Why it's important to know how each type differs How to recognize a relational conflict Forces that influence conflict Influences of power, face-saving and climate How to prevent influences from blocking successful conflict management Unit 3: Conflict Management Styles Competing Collaborating Compromising Accommodating Avoiding Unit 4: Managing Conflict Identifying and diagnosing a conflict situation Choosing an appropriate conflict management style Addressing the conflict Reaching common ground Unit 5: Strategies for Dealing with Relational Conflict How to address a relational conflict How to deal with anger and face-saving Unit 6: Communication Skills Role of communication in a conflict situation How we send and receive messages Practical guidelines on listening, responding, and questioning