Achiveing Excellence | Video Training

ACHIEVING EXCELLENCE DVD SELF-DIRECTED TRAINING Team efforts can be the key to higher outputs and lower costs in your existing processes. However, these results are achievable only when members take a logical approach and apply appropriate tools and techniques in their improvement efforts. Achieving Excellence develops a solid understanding of process improvement strategies and gives teams the direction they need to effectively implement their solutions. It examines and integrates the basic activities of every process improvement project. And it provides the tools for gathering and quantifying ideas and data. Per-Use training* - This course is available on a "Per-Use" basis. The cost for this option is $195 per person. If you would like a comprehensive Application Guide created specifically to follow along with this course, it is available for $39 (includes shipping). Also available is an Instructor’s Guide $95 (includes shipping) which includes answers to all of the problems in the student Application Guide. This is far more than a self-study course. To get the most out of this course, an expert instructor is available for questions as you take this course, so you are definitely not on your own! After successful completion of this course, each registered student will receive an official Certificate of Completion. Click here to see all of our available Self-Directed Learning titles. * If you use our “Per-Use” program for any of our programs, and then decide that you would like to purchase the same program within 30 days, the full “Per-Use” charge will be deducted from the purchase price (does not include materials).
TARGET AUDIENCE		COURSE LENGTH AND COST
All team members who are responsible for improving their processes Teams in service organizations, administrative and support functions and government agencies		Completion Time: 8-10 hours Cost: $999 per set includes: 9 DVDs, 2 Instructor's Guides, 2 Participant's Guides, 2 Sets of Transparencies, 1 Instructor's Planning Guide, 1 Storage/Carrying Case Preview If you would like to preview this title or any of our Self-Directed Learning videos and the accompanying Participant’s Guide, please call us at 800-959-0632 or email us at training@qcinspect.com.
WHAT'S COVERED
TOPICS Selection Definition Simplification Measurement Implementation and Improvement Idea Generation Idea Analysis Data Gathering Data Analysis Process Flow Analysis PROGRAM DETAILS *STRATEGY MODULES* Unit 1: Overview of Process Improvement Purpose, benefits and basic activities of process improvement efforts Importance of clear communication and documentation of the team's efforts Unit 2: Selection Four-step procedure to select an appropriate process improvement opportunity Functional vs. cross-functional processes Common errors during selection Unit 3: Definition Definitions of process characteristics How to identify process work activities Purpose and symbols of flowcharts How to write a detailed problem statement Unit 4: Simplification How to make immediate, temporary fixes to prevent problems from reaching customers Definitions of customer value-added activities, operational value-added activities, and non-value-added activities Unit 5: Measurement Determining when, what and how to measure Process vs. output characteristics How to decide what type of data to collect Common data collection and analysis tools Assigning responsibilities, communicating efforts, and documenting results Unit 6: Implementation and Improvement Activities necessary for successful implementations Importance of ongoing improvement efforts Using benchmarking *TOOLS & TECHNIQUES MODULES* Unit 1: Idea Generation Brainstorming Nominal group technique Affinity diagrams Storyboards Unit 2: Idea Analysis Cause-and-effect analysis Force field analysis Unit 3: Data Gathering Sampling techniques Check sheets Frequency tables Unit 4: Data Analysis Pareto diagrams Histograms Scatter Diagrams Run Charts Unit 5: Process Flow Analysis Standard process flowcharts Deployment process flowcharts