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QUALITY COST
BASIC WORKSHOP
The purpose of this course is to provide practical instruction on the
fundamental approach for establishing a Quality Cost system. The
instructor guides you step by step through every critical area including:
- Creating a Quality Cost committee and establishing the ground rules.
- Defining the Quality Cost categories i.e. appraisal, prevention, internal
failures and external failures.
- How to collect Quality Cost data.
- How to analyze and present Quality Cost data.
- The do's and don'ts of Quality Cost.
- Proactive and reactive corrective actions.
- And much more!
Workshop problems will be used to practice the developed techniques.
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TARGET
AUDIENCE
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COURSE LENGTH AND COST
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Production-level workers, technicians and anyone else who seeks a basic
understanding of Quality Cost.
Prerequisites: No prior background is required. Participants
should bring a hand calculator for problem solving.
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Length: 2 Days
Time: 8:00 a.m. - 4:00 p.m.
Please see our
public training schedule
for prices, dates and locations.
Register
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WHAT'S
COVERED
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Course Benefits:
- There are two ways to make a profit, decrease cost or increase
price. The latter may not be an option in a competitive market place.
Students will learn the former and how to implement it.
- The course is intended to help the company comply to TS16949, paragraph
5.6.1.1 and may be used by any company.
- Cost will be reduced using proactive methods.
- All departments will work as a team in reducing costs.
- The cost of poor quality is an excellent parameter for measuring quality and can be
readily understood by management. The language of management is money!
- Reduced cost can result from Cycle Time Reducation (CTR) and shortened
Total throughput Time (TTT) and time is money.
Program
Introduction To Quality Cost
- Quality Cost terminology
- The cost of poor quality vs. the cost of good quality
- Examples of Quality Costs projects in the USA and overseas
- The gold-in-the-mine concept
- Why Quality Cost is so important to any company
Quality Cost Categories
- Internal failures
- External failures
- Prevention
- Appraisal
- The Necessity of Quantifying
- Why cost is an excellent measurement parameter
- Involving all departments
- Unwanted cost prompts management's reaction
How To Quantify Quality Cost
- Audits
- Sampling
- Defect codification
- Assigning mnemonic charge numbers
Analyzing Quality Cost
- The Quality Cost curve
- Plotting appraisal, prevention, internal failure and external
failure cost vs. sales income
- What to do at "the decision point"
- Monthly charts and cumulative charts
- Analyzing what the charts tell you and taking appropriate action
Selecting The Pilot Project
- Establishing "stretch goals"
- Getting management buy-in
- Radio station WIIFM (What's In It For Me) concept
- The dangers of "over-kill"
Student Workshops
- Solving Quality Costs problems from the handout
- Determining appraisal, prevention, internal failure and external
failure categories within various departments at the student's facility
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Register
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