|
|
|
QUALITY 101:
FOUNDATIONAL CONCEPTS
Quality is not just a job for the Quality Manager. Everyone
needs to "buy into" the fact that quality is essential! This
four-hour overview includes: Benefits of Quality, Total Quality
Management, Quality Tools and much more.
Quality 101 is a basic level training program that is offered
monthly in English and quarterly in Spanish. Our expert
instructor has "dozens" of years of experience and will
enthusiastically introduce quality
concepts and tools to employees new to quality and to refresh the skills of those with some
previous background in quality.
Companies looking for basic quality training requirements should also
consider this program as an easy way to train varied audiences.
|
|
TARGET
AUDIENCE
|
|
COURSE LENGTH AND COST
|
|
New employees, Non-quality employees, Entry-level
quality positions, Office staff and technical staff,
Manufacturing personnel, Customer service teams
|
 |
Length: 4 hours
Time: mornings, afternoons or evenings
Please see our public training schedule for prices,
dates and locations and registration. |
|
WHATS
COVERED
|
SUMMARY
This course follows the ASQ Certified Quality Improvement Associate (CQIA)
body of knowledge.
Quality 101 is offered monthly in English and quarterly in
Spanish. This course can be brought to your facility for
new-employee orientation and can be amended to include your own
company goals that are pertinent to your operations including
environmental aspects and health and safety requirements.
Participants will learn:
-
Why quality is important to employees, the organization and
customers
-
Key concepts of total quality management and process
improvement
-
Seven commonly used quality tools and how they are used in
problem solving
-
Roles and Responsibilities
-
The importance of employees
-
Benefits of Quality
-
Improvement Cycles
-
Improvement Tools
-
Internal and external customers
-
Customer-Supplier Relationships
AGENDA
THE EVOLUTION OF QUALITY
Quality defined
Quality Assurance vs. Quality Control
(prevention vs. control)
Quality standards
QUALITY BENEFITS
Quality and profitability
Benefits and responsibilities for employees, organizations,
customers and society
TOTAL QUALITY MANAGEMENT
Six Sigma
Total Quality Management and key components
Philosophies and Approaches
Teams in TQM
PROCESS MANAGEMENT
Process management defined
Principles of process management
QUALITY TOOLS
Seven basic tools for quality control
Benchmarking
Design of experiments
Failure mode and effects analysis
QUALITY DEPLOYMENT
Quality culture
Quality strategy
Quality plan
Quality function
Continuous Improvement |
Register
Back to Training Page
Back to Schedule
|
|
