CSSBB BODY OF KNOWLEDGE


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1. Enterprisewide Deployment

      a)   Enterprise View
      b)   Leadership
      c)   Organizational Goals and Objectives
      d)   History of Organizational Improvement/Foundations of Six Sigma

2. Business Process management

      a)   Process vs. Functional View
      b)   Voice of the Customer
      c)   Business Results

3. Project Management

      a)   Project Charter and Plan
      b)   Team Leadership
      c)   Team Dynamics and Performance
      d)   Change Agent
      e)   Management and Planning Tools

4. Six Sigma Improvement Methodology and Tools - Define

      a)   Project Scope
      b)   Metrics
      c)   Problem Statement

5. Six Sigma improvement Methodology

      a)   Process Analysis and Documentation
      b)   Probability and Statistics
      c)   Collecting and Summarizing Data
      d)   Properties and Applications of Probability Distributions
      e)   Measurement Systems
       f)   Analyzing Process Capability

6. Six Sigma improvement Methodology

      a)  Exploratory Data Analysis
      b)  Hypothesis Testing

7. Six Sigma Improvement Methodology and Tools - Improve

      a)  Design of Experiments (DOE)
      b)  Response Surface methodology
      c)  Evolutionary Operations (EVOP)

8. Six Sigma Improvement Methodology and Tools - Control

      a)  Statistical process Control (SPC)
      b)  Advanced Statistical Process Control
      c)  Lean Tools for Control
      d)  Measurement System Re-analysis

9. Lean Enterprise

      a)  Lean Concepts
      b)  Lean Tools
      c)  Total Productive Maintenance (TPM)

10. Design for Six Sigma (DFSS)

      a)  Quality Function Deployment (QFD)
      b)  Robust Design and Process
      c)  Failure Mode and Effects Analysis (FMEA)
      d)  Design for X (DFX)
      e)  Special Design Tools

Note: This review course is designed to assist in preparing each student for the CSSBB exam. These examinations are offered through the ASQ. Completion of these review programs through QC Inspection Services, Inc. will not guarantee that you will pass the exam, but will offer a broad review on all of the above categories, and greatly increase your probability of success in obtaining your certification. Applications are obtained through ASQ and must be completed and approved by the date set by ASQ. The application is not available through QC Inspection Services, Inc. and the associated costs of the application process are not included in this program.