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CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL
EXCELLENCE (CMQ/OE)
REVIEW
(FORMERLY CQM)
“…the Certified Manager of Quality/Organizational Excellence program will become the new Certified
Quality Manager (CQM), effective with
the March 2006 administration.”
Course Description:
Advance your career and attain the credential of ASQ Certified Manager of Quality/Organizational Excellence. This
32-hour course
includes classroom instruction, group discussion, and computer based training materials to
prepare you for the national test.
Materials: Since this is a review course, students
are expected to obtain their own materials and study as much
as possible prior to the course date. We will be using the
Quality Council of Indiana Primer Instructor’s PDF as
we teach this review course. If you would like to purchase
materials consistent with the material being presented in
the review course, they are available through Quality
Council of Indiana’s web site at
www.qualitycouncil.com or through QCIS. The cost for the
Primer is $75 plus $10 S&H. Again, in order to have the
highest likelihood of success on your exam, we encourage the
students to obtain their study materials as soon as possible
in order to have plenty of time to study prior to the class
date.OUR GUARANTEE
We stand behind our services!
If, after taking one of
our ASQ certification review workshops, you don’t pass the exam
for this certification, we will allow you to attend the same
review course again at no charge! |
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TARGET
AUDIENCE
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COURSE
LENGTH AND COST
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Quality personnel who are preparing for the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam or want
to further develop their professional development. Quality Managers who are interested in a
refresher course.
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Length: 8 evenings or 4 days
Time: 6:00 p.m. - 9:00 p.m. or
8:00 a.m. - 4:30 p.m.
half-hour lunch break
Please see our
public training schedule for prices,
dates and locations.
Register
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WHAT’S
COVERED
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CMQ/OE BODY OF KNOWLEDGE
Click the icon for the full CMQ/OE Body of Knowledge in PDF format.
SUMMARY
- This course covers the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) body of
knowledge.
AGENDA
1. Leadership
- Organizational Leadership
- Team Processes
2. Strategy Developement and Deployment
- Environmental Analysis
- Strategic Planning and Assessment
- Deployment
3. Quality Management Tools
- Problem-Solving Tools
- Process Management Approaches
- Measurement Assessment and Metrics
4. Customer-Focused Organizations
- Customer Identification and Segmentation
- Customer Relationship Management and Commitment
5. Supplier Performance
- Supplier Selection Strategies and Criteria
- Techniques for Communicating Requirements to Suppliers
- Techniques for Assessment and Feedback of Supplier Performance
- Supplier Improvement Strategies
- Supplier Certification Programs
- Partnerships and Alliances with Suppliers
- Logistics and Supply Chain Management
6. Management
- Principles of Management
- Communications
- Projects
- The Quality System
- Quality Models
7. Training and Development
- Alignment with Strategic Planning and Business Needs
- Training Needs Analysis
- Training Materials and Curriculum Development
- Methods of Training Delivery
- Techniques for Evaluating Training Effectiveness
Note: This review course is designed to assist in preparing
each student for the CMQ-OE exam. These examinations are
offered through the ASQ.
Completion of these review programs through QC Inspection
Services, Inc. will not guarantee that you will pass the
exam, but will offer a broad review on all of the above
categories, and greatly increase your probability of success
in obtaining your certification. Applications are obtained
through ASQ and must be completed and approved by the date
set by ASQ. The application is not available through QC
Inspection Services, Inc. and the associated costs of the
application process are not included in this program. |
Register
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