1. SPC Implementation Issues
a) Getting SPC
Started
b) Consultants Report
to Superiority
Corporation
c) Manufacturing
Implementation
d) Selecting
performance indicators
e) Guidelines for choosing an SPC
method for
attributes data
f) Evaluating the effectiveness
of
SPC
g) Offline analysis of control charts
2. Measurement Error
a) Evaluation of
measurement error
b) Evaluating
measurement systems
3. Process Capability Analysis
a) Process capability
analysis
b) How to perform
process capability
studies-A 10
step plan
c) Statistical
analysis of process
capability
data
d) Non-normal distributions
e) True position
f) Probability paper
4. Median Control Charts
a) How to prepare and
analyze charts
b) Interpretation of
charts
c) Range control card
d)
Pointers for using charts
5. Process Control for Short and Small
Runs
a) Strategies for Short and Small
Runs
b) Preparing the
Short Run Process
Control Plan
(PCP)
c) Variables Data
d)
Attribute SPC for Small and Short
Runs
6.
Cumulative Sum (CUSUM) Charts
a) Combined plan
b) Procedure
c)
How to use the CUSUM chart
7. SPC for Continuous and Batch
Processes
a) Continuous or
batch versus
discrete
processes
b) Statistical
obstacles
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8. SPC for Services and Administration
a) SPC techniques for
automated
manufacturing
b) Unique service industry
characteristics
c) Lessons from
manufacturing
d) Measuring service
quality
e) Deciding where to measure
f) Deciding what to measure
g)
How to measure service quality
h) Surveys and sampling
i) A
self-administered survey
method that
works
j)
Questionnaire design
k) Survey implementation
l) ASQC survey
of service quality
m) When should we measure
service
quality?
n) Analyzing service quality data
o) Control charts of
time-based
performance
measures
p) A case study in
non-
manufacturing
SPC
q) SPC control charting in the
service
industries
r) Quality
improvement
s) A common pitfall
9 .
SPC for Processes with Linear Drift
a) SPC and linear
drift
b) Control charts for
linear trends
c) How much drift
should be
allowed?
d)
Examples of computing drift
10. SPC for Multiple Stream Processes
a) Analyzing multiple
stream
processes
b) The group control
chart
c) Implementing group control charts
d) Using the group control chart
when all
streams are not the
same
11. Process Control
Planning
a) Introduction
b) Identifying key process elements
c) Preparing the
process control
planning
d) Example of process
control
planning
e) Contingency planning
f)
Process improvement planning |
