1. Introduction to SPC
a) Program planning
and organization
2. Working in Groups
a) Groups and SPC
b) The group process
c) Stages in group
development
d) Productive group roles
e)
Counterproductive group roles
f) Management's role
3. Data Collection
a) Why collect data
b) Sources of data
c)
Obtaining new data
d) Variables,
attributes, and rankorder
data
e) Data collection
tools
f) Layout of
data sheets
g) Location diagrams
h) Checkoff sheets
4. Problem Solving Techniques
a) Critical and
creative thinking
b)
Brainstorming
c) Flowcharting
d) Cause and effect diagrams
e) CEDAC
5.
Fundamental SPC Concepts
a) Distributions
b) Normal
distribution
c) Central limit
theorem
d) Measures of central tendency
e) Measures of
dispersion
f) Prevention
versus detection
g) Process control versus meeting
requirements
6. Descriptive Data Analysis
a) Pareto
analysis
b) How to perform
Pareto analysis
c) Example of Pareto
analyses
d) Related technique
e) Pointers for Using
Pareto analyses
f) Histograms
g)
How to construct a histogram
h) Histogram example
i) Pointers for
using histograms
j) Scatter diagrams
k) How to construct a scatter diagram
l) Example of a
scatter diagram
m) Pointers for using
scatter diagrams
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7. Run Charts
a) Run charts
b) How to prepare and
analyze run
charts
c) Related techniques
d) Pointers for using run charts
e)
Pseudo control charts (optional)
f) Pointers for Using Pseudo
Control
Charts
8. Average, Range and Sigma Charts
a) Average, range and
sigma charts
b) How to prepare and
analyze 3c
and R charts
c) Interpretation of
control charts
d) Examples
e) Sigma charts (s
charts)
f) Related
techniques
g)
Pointers for using x, R, and s
charts
9. Control Charts for Individuals
a) Control charts for
individual values
b) How to prepare and
analyze
individuals
charts
c) Discussion of
example
d) Related techniques
e) Pointers for using X charts
10. Control Charts for Attributes
a) np charts for
number defective
b) How to prepare and
analyze np
charts
c) np chart example
d) Related techniques
e) Pointers for using
np charts
f) P charts for
proportion defective
g) How to prepare and analyze p
charts
h) p chart example
i) Related
techniques
j) Pointers for
using p charts
k) C charts for number of
occurrences
l) How to
prepare and analyze c
charts
m) c chart example
n) Related techniques
o) Pointers for using
c charts
p) u charts for
occurrences per unit
q) How to prepare and analyze u
charts
r) u chart
example
s) Pointers for using
u charts
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