ISO 9001:2000 Training Article: The ISO 9001:2000 Training Standard By Neal D. Stiemert One of the elements in the ISO 9001: 2000 standard is training. This month, I will provide you with a sample procedure to satisfy the training requirement and to help you have an effective training process. -Neal D. Stiemert Sample Procedure for Training: Quality Are Us Operating Procedure Title: Training No. XX         Rev. A Approved by:   Johnny Quality                          Date:   1-15-04           SCOPE: This procedure applies to training for all Quality are Us personnel that perform work affecting quality. 1.0       DETERMINE TRAINING NEEDS Personnel qualifications shall be determined by management for all job classifications and documented in training requirements maintained by H.R. All personnel shall be qualified to perform their work, including personnel performing multiple tasks and personnel transferred into new positions. Job qualifications may be satisfied by experience, education or training. If a manager or supervisor determines that an individual needs training for any reason, training shall be provided. Managers and supervisors are responsible to assure that training is conducted, and that all personnel reporting to them are qualified to perform their tasks. Training is provided to fulfill job qualifications and to perform tasks outlined in operating procedures and work instructions. 2.0       CREATE TRAINING FILE A training file is created for each individual by H.R. where their record of training is maintained. 3.0       CONDUCT TRAINING At the beginning of each calendar year, each department manager or supervisor reviews the training records of each person reporting to them to determine if anyone requires training. Training shall be conducted by a supervisor, manager, designated training individual or a training organization. 4.0       DOCUMENT TRAINING After training is complete, the individual that provided the training (the individual's manager, supervisor, or H.R.) records the training into the individuals training file. 5.0       REVIEW TRAINING EFFECTIVENESS Effectiveness is evaluated as follows for job skills training: Internal audits and/or tests done to evaluate training effectiveness. If the results are not acceptable, appropriate training is provided. End of Document Click the link for a PDF copy of Neal Stiemert's sample of ISO 9001:2000 Training Documentation. I hope this information helps you with your transition. Feel free to contact me with any questions at (763) 441-7912. Neal D. Steimert President Independent Quality Consultants, Inc. About the Author Neal D. Steimert is President of Independent Quality Consultants, Inc. and holds a Bachelor of Science Degree from Indiana University school of business. Neal is an ASQ Certified Quality Engineer, a Certified Quality Auditor and has over 23 years of management, auditing, consulting and training experience in the quality profession. Neal has served as an examiner for the Minnesota Quality Award, an SPC Indstructor at Purdue University and an Office and Committee Member in the Chicago and Minnesota sections of ASQ. Neal also conducts registration audits for Smithers Quality Assessments, an RVA and RAB accredited registrar. Comment on this article