THE ISO 9001: 2000 STANDARD: MANAGEMENT REVIEW By Neal D. Stiemert One of the elements in the ISO 9001: 2000 standard is management review. In my travels, I find that many companies do too much or not enough for this requirement. This month, I will provide you with a sample procedure and a management review template that may help you to have an effective management review process. Sample Procedure for Management Review: Quality are Us Operating Procedure Title:   Management Review No. 1.1         Rev. A Approved by:   Johnny Quality                          Date:   10-20-03           SCOPE: This procedure appplies to executive management review of the Quality are Us quality system. 1.0        MEETING CALLED At a minimum, management review meetings are held quarterly. The management review meeting is called by the Quality are Us management representative (President) Meeting attendees are notified when the management representative hands out a meeting agenda. At a minimum, meeting attendees are:   •   President (Management Representative)   •   Vice President - Operations   •   Vice President - Sales   •   Q.A. Coordinator   •   Warehouse Superintendent In the event that a required attendee cannot be present during the meeting, a designee will be appointed to attend. The Q.A. Coordinator prepares quality-related information for the meeting for review. 2.0        MEETING HELD The management review meeting chaired by the President. At a minimum, the following are reviewed during management review:   •   Continuing suitability, adequacy and effectiveness of the quality system including the quality policy   •   Audit results (internal, customer and 3rd party)   •   Customer feedback   •   Process performance   •   Product conformity   •   Status of corrective and preventive actions   •   Any changes that could affect the quality management system   •   Recommendations for improvement   •   Progress towards quality objectives   •   Follow-up of actions assigned during previous management reviews 3.0        ASSIGN ACTION ITEMS At a minimum, the following shall be documented as outputs from management review:   •   Any action items assigned   •   Any resource needs   •   Improvement of product and/or services   •   Improvement of the effectiveness of the quality management system and its processes Action items are documented in the meeting minutes and assigned to appropriate personnel by the President. Any corrective or preventive actions initiated during management review meetings are conducted in accordance with Quality are Us procedures. 4.0        DISTRIBUTE MINUTES AND FILE RECORDS The minutes of the management review meeting are distributed by the Q.A. Coordinator or a designee. A copy of the records are filed by the Q.A. Coordinator along with any other appropriate information as part of the quality records. Click the link for a PDF version of Neal Stiemert's ISO 9001: 2000 Management Review Meeting Minutes Template. Summary: The sample procedure and management review meeting template will help you have a simple, effective management review process. I hope that this information helps you with your ISO 9001: 2000 process. Feel free to contact me with any questions at (763) 441-7912. Neal D. Stiemert President Independent Quality Consultants, Inc. About the Author Neal D. Stiemert is President of Independent Quality Consultants, Inc. and holds a Bachelor of Science degree from Indiana University school of business. Neal is an ASQ certified quality engineer, a certified lead auditor and has over 23 years of management, auditing, consulting and training experience in the quality profession. Neal has served as an examiner for the Minnesota Quality Award, an SPC instructor at Purdue University and an officer and committee member in the Chicago and Minnesota sections of ASQ. Neal also conducts registration audits for Smithers Quality Assessments, an RVA and RAB accredited registrar. Comment on this article