THE ISO 9001: 2000 STANDARD:
By Neal D. Stiemert
One of the elements in the ISO 9001: 2000 standard is management review. In my travels, I find
that many companies do too much or not enough for this requirement. This month, I will provide
you with a sample procedure and a management review template that may help you to have an
effective management review process.
Sample Procedure for Management Review:
Quality are Us
Title: Management Review
No. 1.1 Rev. A
Approved by: Johnny Quality
This procedure appplies to executive management review of the Quality are Us quality system.
1.0 MEETING CALLED
At a minimum, management review meetings are held quarterly.
The management review meeting is called by the Quality are Us management representative
(President) Meeting attendees are notified when the management representative hands out a
At a minimum, meeting attendees are:
• President (Management Representative)
• Vice President - Operations
• Vice President - Sales
• Q.A. Coordinator
• Warehouse Superintendent
In the event that a required attendee cannot be present during the meeting, a designee will be
appointed to attend. The Q.A. Coordinator prepares quality-related information for the meeting
2.0 MEETING HELD
The management review meeting chaired by the President.
At a minimum, the following are reviewed during management review:
• Continuing suitability, adequacy and effectiveness of the quality system
including the quality policy
• Audit results (internal, customer and 3rd party)
• Customer feedback
• Process performance
• Product conformity
• Status of corrective and preventive actions
• Any changes that could affect the quality management system
• Recommendations for improvement
• Progress towards quality objectives
• Follow-up of actions assigned during previous management reviews
3.0 ASSIGN ACTION ITEMS
At a minimum, the following shall be documented as outputs from management review:
• Any action items assigned
• Any resource needs
• Improvement of product and/or services
• Improvement of the effectiveness of the quality management system and its
Action items are documented in the meeting minutes and assigned to appropriate personnel by the
Any corrective or preventive actions initiated during management review meetings are conducted
in accordance with Quality are Us procedures.
4.0 DISTRIBUTE MINUTES AND FILE RECORDS
The minutes of the management review meeting are distributed by the Q.A. Coordinator or a
designee. A copy of the records are filed by the Q.A. Coordinator along with any other
appropriate information as part of the quality records.
Click the link for a PDF version of Neal Stiemert's
ISO 9001: 2000 Management
Review Meeting Minutes Template.
The sample procedure and management review meeting template will help you have a simple,
effective management review process. I hope that this information helps you with your ISO
9001: 2000 process. Feel free to contact me with any questions at (763) 441-7912.
Neal D. Stiemert
Independent Quality Consultants, Inc.
About the Author
Neal D. Stiemert is President of Independent Quality
Consultants, Inc. and holds a Bachelor of Science degree from Indiana University school of
business. Neal is an ASQ certified quality engineer, a certified lead auditor and has over 23
years of management, auditing, consulting and training experience in the quality profession.
Neal has served as an examiner for the Minnesota Quality Award, an SPC instructor at Purdue
University and an officer and committee member in the Chicago and Minnesota sections of ASQ.
Neal also conducts registration audits for Smithers Quality Assessments, an RVA and RAB
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